Today, it is mainly growing competition, communication through various communication channels such as chat, sms, social networks, growing demands for measuring performance and optimizing investment and operating costs. Here are seven trends that contact center management should address at this time. (in Slovak)
Ján Grujbár, COO of Aliter Technologies, says that every change is positive in the long term. That’s why they change the company’s phil...
Aliter Technologies has acquired stock in the British company Runecast.
Data backup provides assistance in, for example, disk failure or damage, or security incidents.
Various applications can help with holiday troubles. Read about holiday apps, useful helpers that make it easier to travel.