Aliter Technologies
  • About
  • Products and solutions
  • News
  • Career
  • Contact
EN
Home / News / New trends in contact centers
New trends in contact centers
Press
2015-7-1

New trends in contact centers

The main challenge for contact centers in the past has been to address telephone contact issues and train agents.

Today, it is mainly growing competition, communication through various communication channels such as chat, sms, social networks, growing demands for measuring performance and optimizing investment and operating costs. Here are seven trends that contact center management should address at this time. (in Slovak)

PREVIOUSNEXT

You might be interested

We want to employ the best, reward them well and leave them freedom
October 25, 2021
We want to employ the best, reward them well and l...

Ján Grujbár, COO of Aliter Technologies, says that every change is positive in the long term. That’s why they change the company’s phil...

READ MORE
Aliter Technologies has acquired stock in the British company Runecast
June 10, 2020
Aliter Technologies has acquired stock in the Brit...

Aliter Technologies has acquired stock in the British company Runecast.

READ MORE
Data backup is a must, it should be done automatically and regularly
October 4, 2021
Data backup is a must, it should be done automatic...

Data backup provides assistance in, for example, disk failure or damage, or security incidents.

READ MORE
Make vacation planning easier with these mobile apps
July 19, 2019
Make vacation planning easier with these mobile ap...

Various applications can help with holiday troubles. Read about holiday apps, useful helpers that make it easier to travel.

READ MORE
View all articles
Aliter Technologies

About us

  • Company profile
  • Our experience
  • Certificates
  • Integrated management system policy in Aliter Technologies
  • Partnership
  • Career

Our portfolio

  • See all
  • Special Systems
  • ICT & Cloud
  • Cyber security
  • Software development

Top products

  • COMTANET®
  • COMTAG®
  • Cloud Service Provisioner
  • Aliter CC
  • Enterprise Service Orchestrator

Contact us

901 King st. West, Suite 422 E, Toronto, ON, M5V 3H5, Canada
Tel.: +1 647 479 6859
Mail: aliter-ca@aliter.com
© 2023 Copyright 2007 - 2023
Aliter Technologies - Registered in WIPO & U.S. Patent and Trademark Office